Terms of Sales

These general conditions of sale apply to all sales on the ride66.com website.

Terms and conditions

Prior to any transaction, you acknowledge having read these general conditions of sale and expressly declare that you accept them in full and without reservation when you click on the “validate my order” button.
By validating your order, you acknowledge that you have full legal capacity to commit to these general conditions of sale.
We inform you that, insofar as you order the products online, your agreement concerning the content of these general conditions of sale does not require a handwritten signature. The general conditions of sale that will apply to your order will always be those that you have accepted on the day of your order.

The contract of sale of goods purchased on the ride66.com website consists solely of the general conditions of sale in force at the time of the order and the order form.

Contact ride66.com:

Hello Bike
88 Avenue des Ternes FR-75017 Paris
Tel: 00 33 642 12 50 07
support@ride66.com

The availability of products

Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks and only for EU.

Indications of product availability are provided when placing your order, but errors or changes may exceptionally occur. If items should prove to be unavailable after placing your order, or if the delay before the product is available is considered too long for the consumer, you can cancel your order free of charge and be reimbursed.

ride66.com reserves the right to totally or partially cancel any order if the product(s) concerned become unavailable for a prolonged period from its suppliers.

If, however, the product(s) temporarily unavailable should prove to be permanently unavailable, you will be notified immediately by e-mail and you may be offered an equivalent product. You will always be free to accept or refuse this equivalent product.

Product conformity and warranty

The photographs, texts, graphics, technical data sheets are for the most part taken from the documentation drawn up by the manufacturers or constructors, reproduced under their control and with their agreement.

The manufacturers of all the products we offer ensure their compliance with the legislation and standards applicable in France.

The items supplied by ride66.com are new and guaranteed against any defect at the time of their delivery. The warranties for each product are those provided by their manufacturer. These warranties differ between products and manufacturers.

Validation of the transaction

Upon registration of your order, an acknowledgment of receipt containing the details of it will be sent to you by e-mail. This acknowledgment of receipt will specify the exact amount invoiced and the terms of delivery of your order. This acknowledgment of receipt constitutes acceptance of your order by ride66.com and validates the transaction.
In the event that you do not receive this acknowledgment of receipt, we invite you to consult your Customer area to verify that your order has been taken into account.

In the event of suspicion of fraud, ride66.com reserves the right to request any proof of identity from the Buyer, to carry out any appropriate verification and/or to proceed with payment by bank transfer, making execution of the order upon satisfaction of these conditions.

The costs

The prices appearing on the ride66.com site are indicated in euros, all taxes included (TTC), excluding participation in shipping costs or additional costs. Paid at the prices in effect when the order is registered.

Payment methods

To pay for your order, ride66.com accepts the following credit cards:

Visa

MasterCard
Bank Transfer
PayPal
We certify that credit card details are encrypted using the SSL (Secure Soket Layer) protocol, and never pass unencrypted on the network or on the ride66.com servers. Payment is made directly to the bank and your bank details will never pass through our servers.

Mode of transport

The products will be delivered to you at the address you have indicated on the order form.
Different delivery methods are offered before validation of the order. The participation in the shipping costs associated with each delivery method is also detailed and indicated before the validation of the order. It is no longer possible to modify the delivery method after validation and payment of the order.

Delivery from Monday to Friday on a day slot from 8:30 a.m. to 6:30 p.m. depending on the department. Delivery can be made over the full day and it is not possible to specify the time of passage.

In the event of a delay in delivery within eight working days following the date of dispatch indicated in the email informing you of the dispatch of your order, we suggest that you contact our Customer Service by sending an email.

If the goods are found, they will be re-routed as soon as possible to your home. Otherwise and after obtaining the statement of loss declared by the carrier, we will reship this (these) product(s) or in the event of permanent unavailability, we will refund the sums collected according to the terms of these general conditions of sale.

We recommend that the buyer refuse any damaged, open or soiled package. He can, if he wishes, before signing the receipt slip, check the content in the presence of the deliverer.

If in doubt, it is advisable to refuse the package and report the incident to ride66.com as soon as possible.

Warranties

Products purchased on ride66.com are guaranteed by hellobike company. The warranty takes effect from the date of receipt of the package and is valid for two years.
Within 2 years after the warranty period, we are only responsible for providing spare parts necessary for maintenance, and the customer or hires competent professionals to be responsible for replacement. We provide support including phone, email and instructional videos. Batteries requiring replacement must be returned to our factory in Paris before they can be processed. Products that cannot be repaired by the customer can be returned to our premises in Paris for repair, the customer pays for the return transport, we only take care of the repair of the product. Once the product has been repaired, the product will be delivered to you at our premises in Paris. The customer can also entrust us with the return of the product to the address indicated, but the customer must pay the freight according to the invoice provided by the carrier.

To be able to benefit from the product guarantee, you are asked to keep the purchase invoice as well as all the packaging. To make sure of the steps to follow concerning the after-sales service or for any problem with a product, you can contact the after-sales service by logging on to our site: support@ride66.com

Legal guarantees against hidden defects – legal guarantee of conformity
We will make every effort to regularize any problem you may encounter as soon as possible. To guarantee better processing of the return, the efficiency of the diagnosis and the speed of intervention by ride66.com or the manufacturers, a return request must be made directly by contacting the after-sales service at the following address: support@ride66.com

We inform you that certain documents related to the package(s) may be requested from you. You must therefore remain in possession of all the items received (including packaging) until your complaints have been fully resolved.

When returning, we recommend that you over-pack the original packaging of your products, because we can only take back products returned in their entirety (accessories, warranty coupon, instructions, cover, etc.), with their original packaging. original, the assembly must be intact, without traces of use and in good condition.

Warning: Always keep the original packaging of the products, otherwise they cannot be reshipped in the event of problems. Indeed, the Post Office and all carriers never agree to take delivery of products not packaged in manipulable boxes.
You must accompany your return with a duplicate of the invoice.
The return number that will have been assigned to you must appear clearly on the package.
The possible exchange or refund assumes that you have not damaged the product, or that you have not returned it incomplete.

We especially draw your attention to the fact that you must return the product:
• by declaring the value of the product, as it results from the purchase invoice;
• by ensuring perfect insurance cover for return risks, in relation to the purchase invoice.

The withdrawal

You have a period of 30 days from receipt of the item (less than 10 km of use) to return it. Return costs are your responsibility. To withdraw, please contact us at support@ride66.com.

We will send you a return label and organize collection of the bike. Shipping costs will be deducted from the purchase price of the bike. The remaining amount will be fully refunded to you. If you wish, you can also contact a transport company yourself and send the bike back to us.

Please keep the original box of the bike, as it must be returned in this box. The product must be returned to us free of any defects in order to be resold.

Applicable right

All the clauses appearing in these general conditions of sale as well as all the operations referred to therein and any dispute that may arise on the occasion of an order or its consequences are subject to French law.

If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.

For the resolution of all disputes or questions related to this website or the activities carried out on it, French law will apply, to which the parties expressly submit, and the Courts and Tribunals closest to Paris (France). will be competent for the resolution of all disputes arising from or related to its use.